Effective Date: 02/22/2025
At DankLottery, we strive to provide high-quality rolling papers and an excellent customer experience. However, due to the nature of our products and promotions, we have a strict no-refund, no-return policy except in cases of damaged or lost shipments.
1. No Returns & No Refunds
All sales are final. We do not accept returns or issue refunds for any reason other than:
✅ Your package arrives damaged.
✅ Your order is lost in transit and never arrives.
🚨 We do NOT accept returns for:
❌ Change of mind / Buyer’s remorse
❌ Incorrect orders placed by the customer
❌ Products that have been opened or used
❌ Preferential returns (if you simply don’t want the product anymore)
Once your order is shipped and marked as delivered by the carrier, we are not responsible for stolen or misplaced items.
2. Damaged or Lost Shipments (Replacement Policy)
If your rolling papers arrive damaged or your order is lost in transit, we offer the following options:
✅ Damaged Package:
- Contact us within 7 days of delivery with clear photos of the damaged product.
- In most cases, we will resend your order at no extra cost instead of issuing a refund.
✅ Lost Package (Never Delivered):
- If your package is marked as lost in transit (not delivered at all), we will reship your order for free.
- If tracking shows the package was delivered, we cannot offer replacements or refunds.
3. Shipping & Tracking Policy
📦 All orders ship with tracking. Once your order has been shipped, you will receive a tracking number via email.
🚨 We are not responsible for:
❌ Delays caused by the carrier
❌ Stolen packages marked as “delivered”
❌ Incorrect shipping addresses entered by the customer
To avoid any issues, please double-check your shipping details before completing your purchase.
4. How to Request a Replacement (Damaged or Lost Orders Only)
To request a replacement, please email [Insert Contact Email] with:
✅ Your order number
✅ Clear photos of the damaged product (if applicable)
✅ A screenshot of tracking information showing non-delivery (if applicable)
⏳ Replacement requests must be made within 7 days of delivery.
5. Changes to This Policy
We may update this policy at any time. Any changes will be posted here with the effective date.
For questions, contact us at 📩 [email protected]
🔥 Final Summary:
✔ No refunds or returns (except for damaged/lost shipments).
✔ Tracking provided for all orders.
✔ Replacements offered if your order is damaged or lost.
✔ No preferential returns (buyer’s remorse not accepted).